Frequently Asked Questions

Everything you need to know about your smart heating experience.

How long does it take to heat my meal?

Depending on the food type and volume, HeatsBox typically heats your meal to the perfect temperature in 15 to 25 minutes using our patented multi-sided heating technology.

Is the inner container dishwasher safe?

Yes, the removable inner stainless steel containers are 100% dishwasher safe, making cleanup quick and easy after every meal.

What is your shipping policy?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times range from 3-7 business days depending on your location.

Can I control the device without the mobile app?

While the app offers precision temperature control and scheduling, all HeatsBox models feature a physical start button for manual operation at a default setting.

What is your return policy?

We offer a 30-day return window for unused products in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return.

Does HeatsBox come with a warranty?

Every HeatsBox comes with a 2-year limited warranty that covers any manufacturing defects or hardware malfunctions under normal use.